Digital Subscription Nature
Culinary Alchemy Academy provides digital educational services that grant access to streaming lessons, downloadable materials, live instruction, and other premium content. Because access is typically provided immediately after purchase, refund review may depend on account activity, timing, and the circumstances of the request.
Initial Refund Review Window
First-time subscription purchases may be reviewed for refund eligibility if a written request is submitted within 7 calendar days of the original charge and the account has not substantially consumed paid content. Examples of substantial use may include repeated lesson streaming, extensive downloads, participation in live sessions, or receipt of personalized feedback.
Renewals and Recurring Charges
Renewal charges are generally non-refundable once processed. To avoid a renewal charge, members should cancel before the next billing date shown in their account or billing confirmation. Canceling after a renewal stops future billing but does not automatically reverse the most recent charge.
Live Q&A and Premium Feedback Services
Plans that include live Q&A access, assignment review, or chef feedback may involve reserved instructional capacity. If those benefits have already been used, scheduled, or delivered, that portion of the service may not be refundable.
Technical Issues
If you experience a technical problem that materially prevents access to paid content, contact us promptly at [email protected]. We will make reasonable efforts to troubleshoot the issue and, where appropriate, may offer a refund, account credit, or adjusted access period.
How to Request a Refund
To request a refund review, email [email protected] with your full name, purchase email address, payment date, plan name, and a brief explanation of the request. We may ask for additional information to verify the order and understand account activity.
Chargebacks and Payment Disputes
If you believe a charge is unauthorized, please contact us before initiating a chargeback so we can investigate. Accounts associated with fraudulent activity, abuse, or reversed payments may be suspended while the matter is reviewed.
Policy Changes
We may update this Refund Policy from time to time to reflect product, legal, or operational changes. The version posted on this page is the current policy applicable to new purchases after the listed update date.
Contact Us
Questions about refunds may be sent to [email protected], by phone at +1 (212) 555-0148, or by mail to 48 Mercer Street, Suite 502, New York, NY 10013, USA.